Frequently Asked Questions (FAQs)
Last Updated: 2025-03-23
1. Ordering & Payment
Q: How can I place an order?
A: Orders can be placed directly on our website or via email at [email protected].
Q: What payment methods do you accept?
A: We accept Credit Card, Google Pay, and Apple Pay.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before shipping. Contact us as soon as possible at [email protected].
2. Shipping & Delivery
Q: Which countries do you ship to?
A: We currently ship within Europe only.
Q: How long does delivery take?
A:
Austria: 3-5 business days
Rest of Europe: 7-10 business days
Q: How can I track my order?
A: Once your order is shipped, we will send a tracking number via email. You can track your order through the Austrian Post tracking system.
3. Returns & Refunds
Q: What is your return policy?
A: Customers have 14 days from the delivery date to return eligible items. Customized products are non-refundable. See our Rückerstattung & Rückgabebedingungen for details.
Q: Who covers the return shipping cost?
A: Sino-Alpine covers return shipping costs for defective or incorrect items. For all other returns, the customer is responsible for the shipping fees.
Q: How long does it take to receive a refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
4. Product Information
Q: Do you offer warranties on your products?
A: No, we do not offer warranties on our products.
Q: Are your products customizable?
A: Yes, we offer customizable products. However, customized items are non-refundable.
5. Customer Accounts & Privacy
Q: Do I need an account to place an order?
A: No, you can place an order without an account. However, creating an account allows you to track your order history.
Q: How is my personal data handled?
A: We comply with GDPR regulations and only share data with necessary third parties, such as Google for analytics and payment processing. See our Datenschutzbestimmungen for more details.
6. Contact & Support
Q: How can I contact customer support?
A: You can reach us at [email protected] or call +43 6765619994.
Q: What are your customer support hours?
A: We are available Monday to Friday, 9 AM – 5 PM (CET).
For more information, feel free to contact us at [email protected]!