Datenschutzbestimmungen
Last Updated: 2025-02-23

1. Introduction

Welcome to Sino-Alpine. We are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable Austrian and EU laws. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

2. Data Controller

  • Company Name: Sino-Alpine

  • Registered Address: Kornfeld 64a, 6840 Götzis, Austria

  • Contact Person: Lu Xiaoyan

  • Phone: +43 6765619994

  • Email: [email protected]

3. Data We Collect

We collect the following types of personal data:

  • Personal Identification Information: Name, Email, Phone Number, Billing/Shipping Address.

  • Payment Information: Processed securely via third-party providers (Credit Card, Google Pay, Apple Pay).

  • Order History: Purchase details, returns, refunds.

  • Website Usage Data: Cookies, IP address, browser type, and activity tracking for analytics.

  • Communication Data: Any information submitted via contact forms or email.

4. How We Use Your Data

We use personal data for the following purposes:

  • To process and fulfill orders.

  • To provide customer support and respond to inquiries.

  • To manage returns, refunds, and dispute resolution.

  • To improve website performance and user experience.

  • To comply with legal obligations.

5. Legal Basis for Processing Data

We process your data based on the following legal grounds:

  • Contractual Necessity: Processing orders and providing services.

  • Legal Compliance: Fulfilling tax and regulatory obligations.

  • Legitimate Interest: Enhancing customer experience and preventing fraud.

  • Consent: For marketing emails and non-essential cookies.

6. Data Sharing & Third-Party Services

We share your data only when necessary with:

  • Payment Providers: (Credit Card, Google Pay, Apple Pay) for secure transactions.

  • Shipping Providers: Austrian Post for order fulfillment.

  • Analytics & Tracking Services: Google Analytics to improve our services.

  • Legal Authorities: If required by law.

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain personal data for as long as necessary to fulfill our obligations:

  • Order data: Retained for 7 years (Austrian tax law compliance).

  • Contact inquiries: Retained for 1 year.

  • Marketing data: Retained until consent is withdrawn.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right to Access: Request a copy of your personal data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data (subject to legal requirements).

  • Right to Restrict Processing: Limit how we process your data.

  • Right to Data Portability: Request your data in a structured format.

  • Right to Object: Object to data processing in certain cases.

  • Right to Withdraw Consent: For marketing or cookies.

To exercise your rights, contact us at [Insert Email Address].

9. Security Measures

We implement industry-standard security measures, including encryption, secure servers, and access control, to protect personal data from unauthorized access, loss, or misuse.

10. Cookies & Tracking Technologies

We use cookies to enhance user experience. You can manage your cookie preferences via browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and significant updates will be communicated via email.

12. Contact Information

For privacy-related inquiries, contact us at:

  • Email: [email protected]

  • Phone: +43 6765619994

  • Address: Kornfeld 64a, 6840 Götzis, Austria

By using our website and services, you agree to the terms of this Privacy Policy.