Bedingungen und Konditionen
Last Updated: 2025-02-03

1. General Information

  • Company Name: Sino-Alpine

  • Registered Address: Kornfeld 64a, 6840 Götzis, Austria

  • Contact Information: Lu Xiaoyan, +43 6765619994 / [email protected]

  • Country of Legal Jurisdiction: Austria, EU laws

2. Scope of Terms and Conditions

  • Sino-Alpine sells and delivers products within Europe.

  • There are no customer eligibility restrictions; all customers may purchase from the store.

3. Products & Services

  • Sino-Alpine offers consumer electronics, customizable goods, and accessories.

  • Only physical goods are sold; digital products are not available.

  • All products comply with standard regulations and certifications.

4. Ordering Process & Contract Formation

  • Customers may place orders through the official website or via email.

  • A contract becomes legally binding upon successful payment confirmation.

5. Pricing & Payment

  • All prices are listed in Euro (€) and include VAT.

  • Accepted payment methods: Credit Card, Google Pay, and Apple Pay.

6. Shipping & Delivery

  • Shipping is handled by Austrian Post.

  • Estimated delivery time for all European orders: 7-10 days.

  • Currently, shipping is free; however, charges may be introduced later.

7. Return & Refund Policy

  • Customers have 14 days to return items, in accordance with EU consumer laws.

  • Sino-Alpine covers return shipping costs for eligible returns.

  • Customized products are non-refundable due to their personalized nature.

  • Refunds will be processed either as store credit or returned to the original payment method.

8. Warranty & Liability

  • No warranty is provided on products sold by Sino-Alpine.

  • Sino-Alpine assumes responsibility for damages occurring during transit.

9. Customer Account & Data Protection

  • Customers are not required to create an account but may choose to do so.

  • Customer data is handled in compliance with GDPR and may be shared with Google for analytics and processing purposes.

10. Intellectual Property & Copyright

  • Sino-Alpine does not claim any brand trademarks or copyrighted content at this time.

  • There are no restrictions on reselling purchased products.

11. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of Austria.

  • Sino-Alpine offers dispute resolution and mediation before legal action is pursued.

12. Changes to Terms & Conditions

  • Sino-Alpine reserves the right to update these Terms & Conditions.

  • Customers will be notified of changes via the website and email.

For further inquiries, please contact us at [email protected]